Orders

By placing an order via our website you confirm that:

– You are capable of entering into a legally binding contract

– You are purchasing goods as a consumer and not as a wholesale purchase.

Please note we do not accept orders from outside the United Kingdom, nor can we offer delivery outside the United Kingdom.

When making a purchase we require your name, billing address, delivery address, telephone number, email address and payment details.

Once you have submitted your order through our website, we will send you an acknowledgement email listing the products ordered.

This email acts simply as an acknowledgment that your order has been submitted and will be processed by us, and it should not be considered that the order is confirmed or accepted at this point.

Stock Availability

Please note all orders are subject to stock availability. We may on occasion be unable to supply an item ordered due to stock shortage.

In the event of the product ordered being out of stock, we will advise this via email or telephone, and refund you the amount you have paid for the product in full. We will do our utmost to let you know as soon as we can if we cannot fulfil any part of an order.

Your order will be accepted and confirmed by us when the products have been despatched, we will email you to confirm your order has been sent.

Payment

For all orders placed on loake.co.uk, payment will be taken at the point of placing the order, once the order has been submitted to our website.

Please note that any applicable refunds will only be issued to the original payment method.

Delivery

Orders placed prior to 13.00 are sent same working day (Monday-Friday only). Orders placed after 13.00 on Friday will be sent the following working day.

Orders over £20.00 are usually delivered the next working day after despatch* via Royal Mail Tracked 24 with signature. Tracking details will be emailed upon the day of despatch.

If you have not received your delivery within 3 working days after despatch, please contact us.

All our orders over £20.00 are despatched on a service which will require the goods to be signed for, so you may prefer to specify a business address etc when ordering, but please note that we are unable to change the delivery address once an order has been placed.

If you are not in when Royal Mail first try to deliver they will leave a card, please follow the instructions on the card left by Royal Mail to arrange redelivery.

*Deliveries may take longer.

Returns

If, for any reason, you are not entirely satisfied with your Loake order you may return it to us within 28 days FREE of charge via Royal Mail for a full refund or exchange as appropriate, subject to our returns conditions.

Please note that orders placed online cannot be returned to our stores.

It is very important that items to be refunded or exchanged are returned to us in a saleable condition. When trying items on, please do not crease the uppers or scratch the finish on leather soles. Please return any items in the original packaging with any labels, tags, etc. still attached.

Please note that we cannot issue a refund for items that have been worn.

Please repackage the shoes as appropriate and visit the Royal Mail link below to generate and print your own returns label and attach securely to the parcel.

https://www.royalmail.com/track-my-return/create/1372

Royal Mail parcels will need to be taken to a Royal Mail Post Office.

On receipt of your return, we will refund to the original method of payment the full price paid for the items returned to us, subject to our returns conditions.

Product Descriptions

The images of our products are for illustrative purposes only. We make every effort to ensure the images and colours as shown on our website are accurate, however images and colours as displayed on your device may vary in comparison to the product.

As we use natural materials in our products, some variance can occur in both colour and finish.

Although we do our best to maintain the site accurately, Loake cannot guarantee that the product information, description and other content is completely correct.

Cancelling your order

If you wish to cancel your order, please contact Loake as soon as possible, quoting the relevant order number.

Please note that it may not always be possible to prevent an order being sent, once it has been processed by our warehouse. In these circumstances you are welcome to return these using our free returns service, we can refund these goods upon receipt, subject to our standard returns conditions.